Here you will find useful information on brexite as of February 2020

If you have any requests which is not mentioned here, please contact us at


The United Kingdom leaves the European Union at 23:00 (UKT) on Friday 31 January 2020 and moves into a Transition Period, during which the UK continues to apply European law as any other member state.
For freight transporters and their customers using the Le Shuttle Freight service across the Channel, there will be NO CHANGE to their crossing, or to the paperwork required at this time.
The process will continue, exactly as it does today, throughout the Transition Period, which will last at least until 31 December 2020.
As the UK and the EU continue to negotiate their future trading arrangements, Eurotunnel Le Shuttle Freight will continue to update you in preparation for any changes that are planned for 2021.

Article 470 "Units that started movement before the end of the Transition"

Article 470 "Units that started movement before the end of the Transition"

28 December 2020
Protocol for “Units that started movement before the end of the Transition Period”
On December 31, 2020, the transitional period of Brexit will end and from 1/1/2021 customs and transit controls will be placed
on the movement of goods between the UK and the EU. The provisional Trade and Cooperation Agreement agreed on 24th
December 2020 between the EU and the UK confirms this principle.
There is an important transitional exemption in that Union goods which are already moving as intra-Union movement from the
UK to the Union or vice versa before the end of the transition period are still treated as an intra-Union movement, subject to the
fulfilment of the requirements set out in Article 47 of the Withdrawal Agreement. The EU and UK, and Belgium and the
Netherlands have now all provided practical guidance on how to deal with these ‘cutover’ goods.
The following is to be proven by the person concerned when those goods arrive at the respective border between the Union and
the UK:
(i) that those movements have started before the end of the transition period and ended thereafter; and
(ii) that the goods have the customs status of Union goods.
• The means of proof of the customs status of Union goods to be used for that purpose are set out in Article 199
• The proof of the start of the movement prior to the end of the transition period is to be provided by a transport
document or any other document showing the date when the movement has started.
Please take note that goods being moved under the conditions of Article 47 are waived from Import / Export formalities only.
The vessel that travels between the UK and the EU after 01/01/2021 is required to comply in full with all requirements, such
being amongst others the requirement to submit Safety & Security declarations when traveling to the EU and performing the
necessary transactions to Customs systems.
We hereby inform you of the protocol in which you can indicate to CLdN that you would like to move your goods under
these exemption provisions.
Please note it remains your responsibility to ensure that your goods moved are eligible for this process. CLdN will assume
no responsibility whatsoever and you will need to ensure that your units can be correctly released from the appropriate Port
within the time limits defined by CLdN. This means that when the authorities request further evidence, or reject the information
provided, you will bear all associated costs resulting from this.



Which ferry connection can be booked at TSF?

TSF Agency is concentrated on ferry connections throughout Europe, but also in Norway, Russia and north Africa. Our qualified Team works close together with the ferry companies and concentrates successful on over 950 ferry connections.

Which vehicles can be booked at TSF?

All transports must be for industrial purposes. If so, transports can be accompanied or not, bookings can be made for low-loading trucks to normal trailer trucks as well as sprinters and passenger cars. Naturally we also take care of difficult transports e.g. a variety of heavy /large/wide load with dangerous goods or animals.

Which information is neccessary for a booking?

The necessary Information differs in the connection. Basicly following information is necessary in order to place an effective booking

  • Favored connection
  • Date
  • License number
  • Dimensions of the vehicle
  • Loading weight
  • Number of drivers

Can I place a booking apart from the opening hours of TSF?

We ask new customers to contact us during our opening hours since our team has to insert the new customer into the system and also our team is always doing its utmost to offer the best connection possible. Established customers can contact our service hotline 24 hours a day on 365 days a year beyond our opening hours. Additionally our customers benefit when they lodge the license numbers at the canal so that the booking is not necessary anymore because the trucks can be registered by their lodged license plate.

Naturally our online-booking portal is available for customers all around the clock.

How do I become new customer?

Our new customers have the option to contact us via our homepage due to our online query form, or per Email to or you can also call us at +43 7588 20301. Following like possible connections and prices will be discussed in a personal phone call with the new customer.

As a new customer: How can I do a booking?

Firstly the potential buyer will be contacted in order to discuss the query and find the best possible connection. Secondly based on the first conversation there will be an offer sent to the purchaser. Finally the new customer will be inserted in our database with all necessary information as customer with the first booking which has to be paid in advance. Then all details like license number and connections as well as the online account will be discussed. This opens the opportunity that the customer can book independent on our homepage.

How many days in advance to the connection does TSF take for a booking?

Usually it takes two to three days in advance, but this differs in the desired connection. The longer the ferry rides have less departures, so it is recommended to book as early as possible to guarantee the availability. We also try our utmost to get Last-Minute bookings, but we cannot guarantee that the connection is available.

When do I get my booking confirmation?

This is depending on the chosen connection and the shipping company. Mostly the bookings can be confirmed within 20 minutes. If there are rare connections like Mediterranean or North Sea as well as extensive bookings can take correspondingly more time e.g. for heavy loads there are special details which must be checked first. For that cases the consulting of the TSF-Teams is suggested. Ordinary bookings like short distances e.g. the canal can still be booked when the truck is already at the harbor preconditioned that there is still place available.

How do I get my booking confirmation?

All modern communication is available for the customer. Usually the booking will be send automatically per system to the Email of the defined receiver. Another option is to send the confirmation by fax or SMS to the driver of the truck with the necessary ticket number. We point out that the booking confirmation must be checked on accuracy by you.

Requirements for lashing eyes (lashing points)

Please note that vehicles without approved lashing points (lashing points) can not be used with the P & O Ferries and DFDS Shipping and most other shipping companies. International maritime law requires that vehicles carried at sea must have between 2 and 4 lashing points (lashing point) per side, depending on the vehicle weight.

The rules for securing cargo at sea are presented by the Maritime and Coast Guard Agency under the number MGN 418 (M) and can be viewed in full under the following link: -roll-onroll-off-ships-stowage-and-securing-of-vehicles


Which vehicles can be booked at TSF?

All transports must be for industrial purposes. If so, transports can be accompanied or not, bookings can be made for low-loading trucks to normal trailer trucks as well as sprinters and passenger cars. Naturally we also take care of difficult transports e.g. a variety of heavy /large/wide load with dangerous goods or animals.

Rebookings and Cancellation / Delays of the trucks

Rebookings and Cancellation / Delays of the trucks

Can I cancel a booking? Which cost accrue then?

Basically, all bookings can be cancelled free of charge via Email or telephone respectively can be rebooked as long as the change will be in order timely. However some shipping companies are charging NO SHOW costs, e.g. not mentioned cancellation or delay of the truck. Correspondingly we are forced in that cases to charge that costs to our customers. Please catch up on timely cancellation possibilities, depending on the connection. Therefore we have the chance to rebook you on an alternative route and avoid cancellation costs. Our booking confirmation also contains a emergency number which can be reached 24 hours for changes.

How can I change booked data?

This possibility is free of charge available 24 hours due to a call or an email during the opening hours. Nevertheless we ask you to provide us with data change in time so that we can do the proper rebooking. In the case that the change is not provided to us, there might be problems with the check-in in the harbor and therefore additional costs.

Payment of booked Transit


of booked Transit

When do I get the invoice with all the conditions?

New customers always have to pay in advance. After clarifying the credit rating the prepayment will be changed to a accordingly payment period. Consisting customers are getting the invoices according the agreement or offer as well as the statement of costs after the shipment took place. The invoice can be sent by E-Billing (electronic Billing via Email) or via Mail like the customer requests. From experience the payments possibilities are most practicable by bank transfer onto the corresponding bank account. We also provide the possibility to debit the amount.

Special transports, Animals etc.

Details to the transfer

with special transports, Animals etc.

Can I book a transfer with special loads, refrigerated trucks as well as dangerous goods or living animals?

There is a difference between the connections. Our team has special knowledge on these topics and is looking forward to consult you and provide you with first information. Firstly there needs to be a request to check the possibilities of the transfer and additional needed information. These kinds of bookings take more time and we ask you to contact us timely. Basically, refrigerated trucks do not cause any problems or complications on the ferry, however it is rare that you can actively use your aggregate during the time on the ferry. Depending on the shipping company the accommodation and the catering varies, the consulting of the team of TSF is recommended.

Which accommodation and food does the driver has to expect?

The accommodation and food is different depending on the shipping company. Please ask our Team for details.